{"id":546,"date":"2025-01-09T21:54:01","date_gmt":"2025-01-09T21:54:01","guid":{"rendered":"https:\/\/artifex.com.my\/seda\/?page_id=546"},"modified":"2025-01-19T13:43:09","modified_gmt":"2025-01-19T13:43:09","slug":"clients-charter","status":"publish","type":"page","link":"https:\/\/artifex.com.my\/sedamalaysia\/seda-malaysia\/sedas-capacity\/clients-charter\/","title":{"rendered":"Client\u2019s Charter"},"content":{"rendered":"\n\t\t<div id=\"fws_69e970de09f49\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 10px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<div class=\"wpb_wrapper\">\n\t\t<nav aria-label=\"breadcrumbs\">\n            <div class=\"breadcrumb-container theme1\">\n                <ol>\n                    <li><a title=\"Navigation\" href=\"#\"><span>Navigation<\/span><\/a><span class=\"separator\">|<\/span><\/li>\n                    <\/ol>\n            <\/div>\n        <\/nav>    <script type=\"application\/ld+json\">\n        {\n            \"@context\": \"http:\/\/schema.org\",\n            \"@type\": \"BreadcrumbList\",\n            \"itemListElement\": [\n                 {\n                            \"@type\": \"ListItem\",\n                            \"position\": 1,\n                            \"item\": {\n                                \"@id\": \"#\",\n                                \"name\": \"Navigation\"\n                            }\n                        }\n                                                    ]\n        }\n    <\/script>\n    <style type=\"text\/css\">\n        .breadcrumb-container {\n            font-size: 13px;\n        }\n\n        .breadcrumb-container ul {\n            margin: 0;\n            padding: 0;\n        }\n\n        .breadcrumb-container li {\n            box-sizing: unset;\n            display: inline-block;\n            margin: 0;\n            padding: 0;\n        }\n\n        .breadcrumb-container li a {\n            box-sizing: unset;\n            padding: 0 10px;\n        }\n\n        .breadcrumb-container {\n            font-size: 16px !important;\n                    }\n\n        .breadcrumb-container li a {\n            color: #7a7a7a !important;\n            font-size: 16px !important;\n            line-height: 16px !important;\n                    }\n\n        .breadcrumb-container li .separator {\n            color: #a5a5a5 !important;\n            font-size: 16px !important;\n                    }\n\n        .breadcrumb-container li:last-child .separator {\n            display: none;\n        }\n    <\/style>\n    <style type=\"text\/css\">\n        .breadcrumb-container.theme1 li {\n            margin: 0;\n            padding: 0;\n        }\n        .breadcrumb-container.theme1 a {\n            background: ;\n            display: inline-block;\n            margin: 0 5px;\n            padding: 5px 10px;\n            text-decoration: none;\n        }\n    <\/style>\n        <style type=\"text\/css\">\n        .breadcrumb-container{}\r\n.breadcrumb-container ul{}\r\n.breadcrumb-container li{}\r\n.breadcrumb-container a{}\r\n.breadcrumb-container .separator{}\r\n    <\/style>\n    <script>\n            <\/script>\n\n\t<\/div>\n<\/div>\n\n\n\n<div id=\"fws_69e970de0a9d6\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"padding-bottom: 20px; \"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"font-size: 22px;line-height: 1.2;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1736611555125\" >Client\u2019s Charter<\/h2>\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1736616932164\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>The Charter has been developed and managed in accordance with best practices in the field, ensuring transparency and excellence. It provides the public with clear details about what to expect when engaging with SEDA Malaysia, including service quality and guidance on meeting expectations effectively. To foster continuous improvement, the Charter welcomes feedback for future enhancements.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div><div id=\"fws_69e970de0afdb\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"font-size: 22px;line-height: 1.2;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1736616791593\" >Our Missions<\/h2><div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"15px\" data-alignment=\"left\"> \n<ul>\n<li><strong>Ensure sustainable energy plays an important role in the nation\u2019s economic development and environment conservation.<\/strong><\/li>\n<li><strong>Ensure existing sustainable energy programmes are managed prudently and efficiently.<\/strong><\/li>\n<li><strong>Continuously assess new potential sustainable energy solutions in partnership with our domestic and international stakeholders to diversify and complement the existing portfolio of our existing sustainable energy programmes.<\/strong><\/li>\n<li><strong>Advocate the public towards accepting responsibility in a paradigm shift towards living sustainably.<\/strong><\/li>\n<\/ul>\n <\/div>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e970de0be4b\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div style=\"\" class=\"vc_col-sm-12 wpb_column column_container vc_column_container col left_padding_desktop_40px top_padding_desktop_40px right_padding_desktop_40px bottom_padding_desktop_40px \" data-using-bg=\"true\" data-border-radius=\"15px\" data-padding-pos=\"all\" data-has-bg-color=\"true\" data-bg-color=\"#eef2f4\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap column-bg-layer\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\" style=\"opacity: 1; background-color: #eef2f4;\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69e970de0c188\" data-midnight=\"\" data-column-margin=\"40px\" class=\"wpb_row vc_row-fluid vc_row inner_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle vc_custom_1736620596298\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-3\/5 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><strong>SEDA Malaysia is committed to improve the quality of services provided to the stakeholders. The Charter aims to support the vision and mission of SEDA Malaysia.<\/strong><\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>In carrying the roles and responsibilities to the public, SEDA Malaysia operates within the following core values :<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2\/5 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"img-with-aniamtion-wrap \" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"none\" >\n      <div class=\"inner\">\n        <div class=\"hover-wrap\"> \n          <div class=\"hover-wrap-inner\">\n            <img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy\" data-delay=\"0\" height=\"300\" width=\"292\" data-animation=\"none\" src=\"https:\/\/artifex.com.my\/sedamalaysia\/wp-content\/uploads\/2025\/01\/core_values-292x300-1.webp\" alt=\"\"  \/>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e970de0e23b\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 30px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69e970de0e63d\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"font-size: 22px;line-height: 1.2;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1736620674694\" >Standard Process Details<\/h2>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t<div class=\"wpb_content_element\" data-interval=\"0\">\n\t\t<div class=\"wpb_wrapper tabbed clearfix\" data-style=\"minimal_flexible\" data-animation=\"\" data-spacing=\"\" data-icon-size=\"24\" data-full-width-line=\"\" data-color-scheme=\"accent-color\" data-alignment=\"left\">\n\t\t\t<ul class=\"wpb_tabs_nav ui-tabs-nav clearfix\"><li class=\"tab-item active-tab\"><a role=\"button\" href=\"#tab-1736625766593-1\" class=\"active-tab\"><span>Dealing with Applicants<\/span><\/a><\/li><li class=\"tab-item\"><a role=\"button\" href=\"#tab-1736625766731-0\" ><span>Dealing with Complaints<\/span><\/a><\/li><li class=\"tab-item\"><a role=\"button\" href=\"#tab-1736625766789-4\" ><span>Dealing with Enquiries<\/span><\/a><\/li><\/ul>\n\n\t\t\t\n\t\t\t<div id=\"tab-dealing-with-applicants\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div id=\"fws_69e970de0f065\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<div class=\"wpb_wrapper\">\n\t\t<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 33.3333%;\"><strong>Details<\/strong><\/td>\n<td style=\"width: 40.5473%;\"><strong>Process<\/strong><\/td>\n<td style=\"width: 26.1193%; text-align: center;\"><strong>No. Of Days <\/strong><\/p>\n<p><strong>( Calendar Days )<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%;\">Feed-in Tariff (FiT)<\/td>\n<td style=\"width: 40.5473%;\"><strong>Announcement of quota release prior to opening for application submission.<\/strong><\/td>\n<td style=\"width: 26.1193%; text-align: center;\">60~90<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%;\">Biomass<\/td>\n<td style=\"width: 40.5473%;\"><strong>Application of Quota:<\/strong><\/p>\n<p><strong>(1st come 1st served basis)<\/strong><\/p>\n<p><strong>From the date of complete document submission until the issuance of Feed-in Approval certificate<\/strong><\/td>\n<td style=\"width: 26.1193%; text-align: center;\">21<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%;\">Biogas and Small Hydro: e-Bidding<\/td>\n<td style=\"width: 40.5473%;\"><strong>Application of Quota<\/strong><\/p>\n<p><strong>From e-bidding submission closing date until the issuance of Feed-in Approval certificate<\/strong><\/td>\n<td style=\"width: 26.1193%; text-align: center;\">110<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%;\">Net Energy Metering (NEM)<\/td>\n<td style=\"width: 40.5473%;\"><strong>Approval of application \u2013 from the date of complete submission and payment\u00a0of fee<\/strong><\/p>\n<p><strong>(No outstanding electricity\u00a0bills and pending meter tampering case)<\/strong><\/td>\n<td style=\"width: 26.1193%; text-align: center;\">10<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%;\">Registered Solar PV Investor (RPVI)<\/td>\n<td style=\"width: 40.5473%;\"><strong>New\u00a0registration and renewal<\/strong><\/p>\n<p><strong>(from the date of complete submission until published at SEDA\u2019s website)<\/strong><\/td>\n<td style=\"width: 26.1193%; text-align: center;\">14*<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div><div id=\"fws_69e970de0f74f\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"padding-top: 20px; \"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<div class=\"wpb_wrapper\">\n\t\t<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 33.3333%;\"><strong>Details<\/strong><\/td>\n<td style=\"width: 40.5473%;\"><strong>Process<\/strong><\/td>\n<td style=\"width: 26.1193%; text-align: center;\"><strong>No. Of Days <\/strong><\/p>\n<p><strong>( Calendar Days )<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%;\">Registered PV Service Provider (RPVSP)<\/td>\n<td style=\"width: 40.5473%;\"><strong>New online registration<\/strong><\/p>\n<p><strong>(from the date of complete submission until published at SEDA\u2019s website)<\/strong><\/p>\n<p><strong>Renewal of online registration<\/strong><\/p>\n<p><strong>(from the date of complete submission until published at SEDA\u2019s website)<\/strong><\/td>\n<td style=\"width: 26.1193%; text-align: center;\">60*<br \/>\n21*<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%;\">Local Manufacturer and Assembler (LMA) Qualification under\u00a0FiT\u00a0Mechanism<\/td>\n<td style=\"width: 40.5473%;\"><strong>For new online registration<\/strong><\/p>\n<p><strong>(starting from complete online submission after approval from\u00a0Jawatankuasa Operasi Pasaran\u00a0(JKOP) meeting until being published at SEDA\u2019s website)<\/strong><\/p>\n<p><strong>Renewal of online registration (from the date of complete submission until published at SEDA\u2019s website)<\/strong><\/td>\n<td style=\"width: 26.1193%; text-align: center;\">21*<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%;\">PV Monitoring System (PVMS) Reports Subscription<\/td>\n<td style=\"width: 40.5473%;\"><strong>Approval of purchase report.<\/strong><\/td>\n<td style=\"width: 26.1193%; text-align: center;\">1**<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%;\">Training Certification<\/td>\n<td style=\"width: 40.5473%;\"><strong>Issuance of Certificate of Attendance and Qualified Person<\/strong><\/td>\n<td style=\"width: 26.1193%; text-align: center;\">30***<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t<\/div>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<div class=\"wpb_wrapper\">\n\t\t<blockquote><p>\n<strong>Note :<\/strong><\/p>\n<p>(*) excluding time required for payment of fee<br \/>\n(**) after payment<br \/>\n(***) after notification of examination result\n<\/p><\/blockquote>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t\t<div id=\"tab-dealing-with-complaints\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div id=\"fws_69e970de10127\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<div class=\"wpb_wrapper\">\n\t\t<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 79.2289%;\"><strong>Complainants\u00a0<\/strong><\/td>\n<td style=\"width: 20.7711%; text-align: center;\"><strong>No. Of Days <\/strong><\/p>\n<p><strong>( Calendar Days )<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 79.2289%;\">All complaints will be recorded.<\/p>\n<p>To inform and resolve customer\u2019s complaints within the set working days.<\/p>\n<p>For complaints that require more comprehensive investigation, complainants will be informed of follow-up status from time to time.<\/p>\n<p>Public can lodge complaint through SEDA\u2019s website &#8211; <a href=\"https:\/\/www.seda.gov.my\/misc\/enquiry\/\"><strong>https:\/\/www.seda.gov.my\/misc\/enquiry\/<\/strong><\/a><\/p>\n<p>Email : <a href=\"mailto:enquiry@seda.gov.my\"><strong><span style=\"display:inline;unicode-bidi:bidi-override;direction:rtl;\" class=\"\">ym.vog.ades<span style=\"display:none;\">obfsctd<\/span>&#64;yriuqne<\/span><\/strong><\/a><\/p>\n<p>Fax, phone, or;\u00a0by contacting our Front Officer.<\/p>\n<blockquote><p>\nWe will respond promptly and seriously to all complaints received and we are committed to rectifying problems.\n<\/p><\/blockquote>\n<\/td>\n<td style=\"width: 20.7711%; text-align: center;\">7<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t\t<div id=\"tab-dealing-with-enquiries\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div id=\"fws_69e970de108f0\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<div class=\"wpb_wrapper\">\n\t\t<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 39.6144%;\"><strong>Enquiries: Public\/Media\u00a0<\/strong><\/td>\n<td style=\"width: 39.6144%;\"><strong>Request for Endorsement<br \/>\n<\/strong><\/td>\n<td style=\"width: 20.7711%; text-align: center;\"><strong>No. Of Days <\/strong><\/p>\n<p><strong>( Calendar Days )<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 39.6144%;\">To coordinate and respond to media enquiries or request within the set working days.<\/p>\n<p>For enquiries that require comprehensive preparation, the enquirer will be informed of the status of the complaint from time to time.<\/p>\n<p>For media \u2013 Issuance of Note to the Editor (NTE) within 24 hours prior to the program date.<\/p>\n<p>Distribution of the Media Statement to the mass media will be in accordance with Management&#8217;s decision.<\/p>\n<p>Public\/Media can lodge enquiry through SEDA\u2019s website &#8211; <a href=\"https:\/\/www.seda.gov.my\/misc\/enquiry\/\"><strong>https:\/\/www.seda.gov.my\/misc\/enquiry\/<\/strong><\/a><\/p>\n<p>Email : <a href=\"mailto:enquiry@seda.gov.my\"><strong><span style=\"display:inline;unicode-bidi:bidi-override;direction:rtl;\" class=\"\">ym.vog.ades<span style=\"display:none;\">obfsctd<\/span>&#64;yriuqne<\/span>\u00a0<\/strong><\/a><\/p>\n<p>Fax, phone, or;\u00a0By contacting our Front Officer.<\/p>\n<p>We will respond promptly and seriously to all enquiries received and we are committed to provides the response within the specified time.<\/td>\n<td style=\"width: 39.6144%;\">To process and approve the application for\u00a0the\u00a0usage\u00a0of SEDA\u2019s logo for collaboration or endorsement purposes within the set working days.<\/p>\n<p>&nbsp;<\/p>\n<p>Approval must be in accordance with the Authority&#8217;s Act.<\/td>\n<td style=\"width: 20.7711%; text-align: center;\">7<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"Navigation| Client\u2019s Charter The Charter has been developed and managed in accordance with best practices in the field, ensuring transparency and excellence. It provides the public with clear details about...","protected":false},"author":1,"featured_media":0,"parent":1717,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-left-sidebar.php","meta":{"footnotes":""},"class_list":["post-546","page","type-page","status-publish"],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/artifex.com.my\/sedamalaysia\/wp-json\/wp\/v2\/pages\/546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/artifex.com.my\/sedamalaysia\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/artifex.com.my\/sedamalaysia\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/artifex.com.my\/sedamalaysia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/artifex.com.my\/sedamalaysia\/wp-json\/wp\/v2\/comments?post=546"}],"version-history":[{"count":0,"href":"https:\/\/artifex.com.my\/sedamalaysia\/wp-json\/wp\/v2\/pages\/546\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/artifex.com.my\/sedamalaysia\/wp-json\/wp\/v2\/pages\/1717"}],"wp:attachment":[{"href":"https:\/\/artifex.com.my\/sedamalaysia\/wp-json\/wp\/v2\/media?parent=546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}