Client’s Charter
The Charter has been developed and managed in accordance with best practices in the field, ensuring transparency and excellence. It provides the public with clear details about what to expect when engaging with SEDA Malaysia, including service quality and guidance on meeting expectations effectively. To foster continuous improvement, the Charter welcomes feedback for future enhancements.
Our Missions
- Ensure sustainable energy plays an important role in the nation’s economic development and environment conservation.
- Ensure existing sustainable energy programmes are managed prudently and efficiently.
- Continuously assess new potential sustainable energy solutions in partnership with our domestic and international stakeholders to diversify and complement the existing portfolio of our existing sustainable energy programmes.
- Advocate the public towards accepting responsibility in a paradigm shift towards living sustainably.
SEDA Malaysia is committed to improve the quality of services provided to the stakeholders. The Charter aims to support the vision and mission of SEDA Malaysia.
In carrying the roles and responsibilities to the public, SEDA Malaysia operates within the following core values :
Standard Process Details
| Details | Process | No. Of Days
( Calendar Days ) |
| Feed-in Tariff (FiT) | Announcement of quota release prior to opening for application submission. | 60~90 |
| Biomass | Application of Quota:
(1st come 1st served basis) From the date of complete document submission until the issuance of Feed-in Approval certificate |
21 |
| Biogas and Small Hydro: e-Bidding | Application of Quota
From e-bidding submission closing date until the issuance of Feed-in Approval certificate |
110 |
| Net Energy Metering (NEM) | Approval of application – from the date of complete submission and payment of fee
(No outstanding electricity bills and pending meter tampering case) |
10 |
| Registered Solar PV Investor (RPVI) | New registration and renewal
(from the date of complete submission until published at SEDA’s website) |
14* |
| Details | Process | No. Of Days
( Calendar Days ) |
| Registered PV Service Provider (RPVSP) | New online registration
(from the date of complete submission until published at SEDA’s website) Renewal of online registration (from the date of complete submission until published at SEDA’s website) |
60* 21* |
| Local Manufacturer and Assembler (LMA) Qualification under FiT Mechanism | For new online registration
(starting from complete online submission after approval from Jawatankuasa Operasi Pasaran (JKOP) meeting until being published at SEDA’s website) Renewal of online registration (from the date of complete submission until published at SEDA’s website) |
21* |
| PV Monitoring System (PVMS) Reports Subscription | Approval of purchase report. | 1** |
| Training Certification | Issuance of Certificate of Attendance and Qualified Person | 30*** |
Note :
(*) excluding time required for payment of fee
(**) after payment
(***) after notification of examination result
| Complainants | No. Of Days
( Calendar Days ) |
| All complaints will be recorded.
To inform and resolve customer’s complaints within the set working days. For complaints that require more comprehensive investigation, complainants will be informed of follow-up status from time to time. Public can lodge complaint through SEDA’s website – https://www.seda.gov.my/misc/enquiry/ Email : ym.vog.ades@yriuqne Fax, phone, or; by contacting our Front Officer.
|
7 |
| Enquiries: Public/Media | Request for Endorsement |
No. Of Days
( Calendar Days ) |
| To coordinate and respond to media enquiries or request within the set working days.
For enquiries that require comprehensive preparation, the enquirer will be informed of the status of the complaint from time to time. For media – Issuance of Note to the Editor (NTE) within 24 hours prior to the program date. Distribution of the Media Statement to the mass media will be in accordance with Management’s decision. Public/Media can lodge enquiry through SEDA’s website – https://www.seda.gov.my/misc/enquiry/ Email : ym.vog.ades@yriuqne Fax, phone, or; By contacting our Front Officer. We will respond promptly and seriously to all enquiries received and we are committed to provides the response within the specified time. |
To process and approve the application for the usage of SEDA’s logo for collaboration or endorsement purposes within the set working days.
Approval must be in accordance with the Authority’s Act. |
7 |
